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Forgotten online banking PIN (password) or login name

Forgotten access data · Instructions

Restore access data on PC and smartphone

Forgotten online banking PIN (password) or login name

Forgotten access data · Instructions

Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your S-pushTAN-App does not work.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.
To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

You will also need:

For identification with online ID function (eID)

Documents and devices for eID verification

If you do not have a Sparkassen-Card (debit card), you can also recover your access data using the online ID function (eID).
To confirm your identity, you will need the following:

ID document with online ID function (eID)
PIN for your ID document
NFC-enabled device, e.g. smartphone or NFC card reader
Installed and opened ID card app

Note: This function is not available to you in the App Sparkasse

Download ID card app

Expand all Collapse all

Before you get started:

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.

To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

Expand all Collapse all

You will also need:

For identification with online ID function (eID)

Documents and devices for eID verification

If you do not have a Sparkassen-Card (debit card), you can also recover your access data using the online ID function (eID).
To confirm your identity, you will need the following:

ID document with online ID function (eID)
PIN for your ID document
NFC-enabled device, e.g. smartphone or NFC card reader
Installed and opened ID card app

Note: This function is not available to you in the App Sparkasse

Download ID card app

Expand all Collapse all

Before you get started:

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.

To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

Expand all Collapse all

Recover forgotten access data

How to: Recover your online banking PIN or login name

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Instructions for the internet branch

You will receive new access data in just a few steps. The step-by-step instructions will guide you through the process with ease. To do this, use the internet branch or the App Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

How to: Recover your online banking PIN or login name

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Instructions for the internet branch

You will receive new access data in just a few steps. The step-by-step instructions will guide you through the process with ease. To do this, use the internet branch or the App Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

Instructions for Sparkasse ATMs

You can request a new online banking PIN directly at your Sparkasse's ATM. The only requirement is that you know your login name. Follow the instructions and request your new PIN step by step at your nearest ATM.

Note: The procedure is shown as an example and may vary slightly.

Remove online banking PIN block

How to: Unlock online banking PIN

Instructions for the internet branch

Simply unblock your online banking PIN online – explained step-by-step in these instructions. Even if the S-pushTAN-App does not work or is not yet set up, the instructions will guide you through the process.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

How to: Unlock online banking PIN

Instructions for the internet branch

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

Instructions for Sparkasse ATMs

Here you will learn step by step how to unlock your blocked online banking access at over 22,000 Sparkasse ATMs of the Sparkasse financial group – also at your local ATM. The prerequisite: You know your login name.

Note: The procedure is shown as an example and may vary slightly.

Instructions in other languages

You can find tutorials in the following languages: english, español, français, türkçe, Polski, Česky, Italiano, Русский, Українська, Български, română and اللغة العربية.

Find out more

And, good to know:

Set up the S-pushTAN-App for the first or again

Set up pushTAN · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Learn more

Change from chipTAN to pushTAN

Change the approval procedure · Instructions

Now switch to the pushTAN approval procedure – and follow these simple instructions. You can then use the pushTAN procedure immediately.

chipTAN generator and S-pushTAN app on smartphone

Learn more

Set up the App Sparkasse

Setting up the App Sparkasse with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the App Sparkasse and the S-pushTAN-App step by step.